With the rapid development of the automotive market and the ownership increase, the volume of complaints also will increase. Car complaints network in 2013 received a total of 12,650 valid complaints (excluding e-mail , telephone, fax and other methods ) , an increase of 20.57% in 2012 . A substantial increase in the number of cars it will also bring increased automobile consumption problem in recent years, vehicle quality and service has always been a hot issue of complaints of consumer complaints . Therefore , more and more car owners have realized that to protect their interests with legal weapons .

Similarly, the combination of the online automotive complaint cases , the owners of sufficient evidence in the case, the court will have a higher success rate . So in case of sufficient evidence , litigation is more tricky, if the evidence is insufficient , the owners want to litigate it must be carefully considered . Here also highlights the importance of the evidence, so once encountered rights disputes , the owner must learn to keep good evidence.

In consumer rights litigation, often encounter some consumers because no activist experience , evidence ignored or did not take good care of activists led by the legitimate interests of the injured is difficult to obtain sufficient , reasonable protection last lawsuit and therefore fail. For this reason, to remind consumers : When your legal rights have been infringed , must pay attention to keep a good activist evidence.

If the evidence is not sufficient under the circumstances , the proposed owner or communicate with vendors, or choose other means of protection , for example, published a complaint or other media for help in car complaints network , of course, can choose to go to the local consumer association , business, transportation administration department consultations , etc. to be able to make the problem a turnaround .

According Kero Throttle Body noted that with the introduction of car Warranty policy expert technical consultation sessions , to resolve this dispute more than one path . Defective Product Management Center provincial send experts for technical advice, price 800 yuan / day based compensation , expert technical advice to get a final result . Although this result does not support the transfer of the appeal, but Liu convinced : "This process objective and fair , lacks opinions ."